As Asia's fast-growing gambling mecca Macau has it all: slick casinos, high-rollers, designer labels, jaw-dropping shows, chic restaurants and huge hotel complexes. In this city of superlatives however, something has been missing: the "boutique" factor. Large-scale, Vegas-esq experiences are easy to come by in Macau, but the more individual and unique factor is harder to find.

The Four Seasons Macau, which opened on the Cotai Strip in August of this year, is doing its best to fill this void. It has brought the promise of something different and more personalised, which is a breath of fresh air for the traveller seeking quiet, comfort and personalised service.

Granted, with 360 rooms the Four Seasons Macau hardly conforms with the traditional perception of boutique, but when compared with behemoths such as the neighbouring Venetian (3,000 rooms) and soon the to be completed Sheraton opposite (some 4,000 rooms) the hotel feels it. The design – contemporary mixed with colonial accents and hints of the orient – brings a unique edge and antique pieces of furniture, sourced from local markets and antique shops, add to the hotel's individuality.

Service reigns supreme here; staff are, without exception, friendly, polite and attentive. Your name will be remembered and your quirks indulged. As one Four Seasons restaurant manager underlined, the hotel is geared towards the discerning traveller seeking a haven of calm and top-notch service. Where many hotels in Macau compete on price, the Four Seasons seeks to differentiate itself by offering the best standard of hospitality.

Rooms are spacious and comfortable. They come kitted out with a 42" plasma screen, WiFi (at an additional cost), vast marble bathrooms with walk-in rain showers, L'Occitane products and deep bathtubs. Don't expect fantastic views, the Cotai Strip is still an eyesore of a building site, instead sink into the big bath and watch TV whilst sipping on something brought up to you by room service.

Guests seeking further peace and quiet should beat a retreat to Windows, which feels more like a country club than a bar / restaurant. Its leather wingback chairs, fireplace and big open-air verandah make it a great spot to enjoy a newspaper and afternoon tea far away from the hustle and bustle of the casino floors.

When it comes to eating, the hotel has a Cantonese restaurant, Zi Yat Heen, as well Belcanção, an extravagant international buffet bulging with European favourites and dim sum. The hotel's most hyped destination though has to be Bar Azul, a stylish spot with moody blue lighting and a slick bar serving wine, cocktails, champagne and fantastic complimentary canapés.

Visitors seeking retail therapy can sleep easy knowing that the new Shoppes at Four Seasons, Macau's first luxury mall, is just metres away. Guests after glitz and glamour have the Venetian's gaming floor on their doorstep, plus Cirque du Soleil's impressive US$150 million production, ZAIA, close at hand (the hotel concierge can arrange tickets or you can book online).

The Four Seasons also offers guests a big outdoor pool complex, plus a spa and fitness facilities.

For more information visit www.fourseasons.com/macau. Room rates start at HKD/MOP 2,700 per night.

Four Seasons Hotel, Macao, Cotai Strip: Estrada da Baía de N. Senhora da Esperança, S/N, Taipa, Macau; Tel. +853 2881 8888; Fax. +853 2881 8899.

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