If you're flying in the States over the holiday period go low-cost. America's budget carriers topped the rankings of U.S. airlines for being on-time and handling luggage. Bigger airlines such as American Airlines brought up the rear, according to a new study on airline quality.
Hawaiian Airlines was rated best (with 92%) in Wichita State University's report at being on-time for the January - June period. AirTran Airways triumphed at handling baggage, and Southwest Airlines had the fewest customer complaints, at one for every 300,000 customers.
American Airlines was the worst in on-time performance, at just 63%. United Airlines had the highest rate of customer complaints, seven times more than Southwest).
American Eagle was the worst baggage handler, mishandling luggage more than three times as often as AirTran.
Click here to read more report findings. For more information on airline ratings and to write your own flight review click here.
Photo: Hawaiian Airlines Kioea Boeing 767-3G5 by Cubbie_n_Vegas via Flickr (Creative Commons)
